FAQ — Frequently Asked Questions
Find here the answers to the most common questions about our products, delivery, payments, and our approach. Do not hesitate to contact us if you do not find your answer.
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Why convert sizes to international sizing?
The pieces in my wardrobe come from different houses and countries - an Italian size 42, a US 2, or a French 38 do not correspond to the same measurements from one brand to another. To help you choose with certainty, I have converted all sizes to standard international sizes (XS / S / M / L / XL / XXL), based on the actual measurements of each piece. The exact measurements (shoulders, armpits, hips, length) are indicated on each product page - they are your best reference for finding the piece that suits you perfectly. I recommend that you always take your own measurements and compare them to those indicated on the product page before ordering.
Why is VestiaireFMR on Marko.ch?
I sometimes receive clothes - from friends, family, customers, or through bulk purchases - that don't quite fit VestiaireFMR's editorial line. Rather than leaving them aside, I offer them on Marko.ch at adapted prices. A second chance for these items, and a good deal for you!
Are your vintage pieces authentic?
Absolutely. All vintage items offered on VestiaireFMR are authentic vintage—truly period pieces, selected for their history and character. No item seeks to imitate vintage: what you find here is the original.
Why is buying from VestiaireFMR a responsible choice?
In contrast to fast fashion, which pollutes and produces disposable clothing, every purchase on VestiaireFMR is a thoughtful and sustainable act. Choosing a second-hand item means giving it a new life, reducing your ecological footprint, and investing in a garment that will last. It's about consuming less, but better.
What payment methods do you accept?
I accept Visa, Mastercard, and American Express, as well as Twint.
What are the shipping costs?
Delivery fees range from CHF 3.90 to CHF 10.50 depending on the package size. Delivery is free for purchases over CHF 150.00. Each shipment is sent with tracking and insurance against loss or theft, for your peace of mind.
How are the parts packaged?
Each item is carefully packaged in a box with tissue paper, to reach you in the best possible condition.
Why are some photos AI-generated?
All our photos are generated using a high-performance artificial intelligence tool. The visuals always faithfully represent the style and spirit of each item for sale, and accurately reflect the products offered.
Are the items cleaned before shipping?
Yes, I have each piece cleaned by my partner dry cleaner before shipping. You will receive your item clean and ready to wear.
How are articles selected?
Each item is carefully sourced: auction houses, specialized marketplaces, charities, and private sales. I look for quality pieces with a unique story, deserving a second life in your wardrobe.
Can I see the parts in person?
I organize pop-up sales in Geneva about 4 times a year, as well as participate in vintage-focused specialized fairs. Locations and dates are announced on my social media — follow me so you don't miss anything.
Are the items authentic?
Each item is personally selected and inspected, backed by 35 years of experience in fashion and luxury. If there is any doubt, the item is submitted to my specialized partner authentifier.com, based in Paris, for rigorous identification.
What is the condition of the parts?
Each item is selected with the utmost care: I look for pieces in exceptional condition, close to new or showing minimal wear. The aim is for each item to reach you in impeccable condition, worthy of a choice piece.
How do I find out the exact size of a room?
The sizes indicated on each product page are for guidance only. For maximum accuracy, I provide measurements taken flat. If in doubt, contact me via WhatsApp before purchasing.
Where do you deliver?
I deliver throughout Switzerland and Liechtenstein.
In exceptional cases, if you are genuinely interested in a piece and would like it shipped to Europe, we will find a solution together — feel free to contact me directly via WhatsApp.
What is the delivery time?
Delivery is made within 2 to 3 business days via Swiss Post. Each package is sent with a tracking number that you will receive by email upon dispatch.
What is your philosophy on materials?
I pay particular attention to fine materials. My approach is to prioritise noble materials as much as possible — wool, silk, cashmere, cotton, linen, leather — and to banish polyester from contact with the skin. Wearing plastic or petroleum on one's body is unthinkable for me. This is a deep conviction that guides each selection.
How can we reach you?
Via the WhatsApp button available on each product page. I will reply within 24 hours, Monday to Friday during office hours.